Privacy Policy

This privacy notice tells you what to expect us to do with your personal information:

Contact details

hello@maxtrust.org

What information we collect, use, and why

We collect or use the following information to receive donations or funding and organise fundraising activities:

Names and contact details (email addresses)

Addresses

Donation history

Tax payer information (for Gift Aid purposes)

Visitors to our stores and website

We collect or use the following personal information for service updates or marketing purposes:

Names and contact details (email addresses)

Addresses

Marketing preferences

IP addresses

Website and app user journey information

Records of consent, where appropriate

We collect or use the following personal information for dealing with queries, complaints or claims:

Names and contact details (email addresses)

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data.

Our lawful bases for collecting or using personal information to receive donations or funding and organise fundraising, service updates or marketing purposes, or for dealing with queries, complaints or claims are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

Directly from you

How long we keep information

Personal data shall not be retained for longer than:

▪ In the case of data held by subject consent:

the period for which the subject consented to the Charity holding their data;

▪ in the case of data held by legitimate interest of the charity:

the period for which that legitimate interest applies. For example: in the case of data

subjects who held a role, such as a volunteer, with the Charity the retention period is that

for which the Charity reasonably has a legitimate interest in being able to identify that

individual’s role in the event of any retrospective query about it;

▪ in the case of data held by legal obligation:

the period for which the Charity is legally obliged to retain those data.

The Charity shall regularly – not less than every 6 months – review the personal data which it holds and remove any data where retention is no longer justified. Such removal shall be made as soon as is reasonably practical, and in any case no longer than 20 working days (of the relevant Data Processor) after retention of the data was identified as no longer justified. For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

Who we share information with

Data processors
Cloud Services
This data processor does the following activities for us: We use Cloud Services to store any personal information. Information is only accessible by our Data Processors.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint